Block outgoing messages

Blocking rules are used to block outgoing messages.

To see the blocking rules:

1. Launch the Auron Omni Manager application from the Start menu.
2. Open the Configuration folder and click Blocking.

Auron Omni Manager – Blocking rules

In this window blocking rules are individually enabled, disabled, or edited. To add a new blocking rule click New item.

Edit blocking rule

A blocking rule is defined using a condition, which is a SQL expression, and a message type. The condition determines which messages are blocked, and the message type determines which fields can be used in the condition.

Blocking rules are useful to prevent certain messages from being sent. For example, you can use them when a channel has a poor delivery rate for a specific country. Because blocking rules are flexible, there are many other possible use cases.

A blocking rule can also limit the number of retries. For example, each time an SMS message fails to send (message status becomes FAILED), a trigger can retry the message by resetting the status to SCHEDULED and increasing a value in CustomField1. You can then create a blocking rule that stops this flow after 3 retries.

The message status of a blocked message is BLOCKED.