Twilio SMS, WhatsApp
Twilio is a US-based cloud communication platform. It supports sending and receiving WhatsApp as well as SMS messages.
It is easy to use Auron Omni to integrate with Twilio by using the following steps.
- Open the channel view and click Create a new channel.
- Select Twilio.
- Provide your account details and select the send type in the channel wizard.
The following Twilio profiles are available:
- SMS
- WhatsApp + Media
In all cases, the following information is required from your Twilio profile:
| Property | Description |
| From Address | This is the phone number associated with your Twilio account. |
| Account SID | A long 34 character alphanumeric string found in your Twilio account. It looks like ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. |
| Auth Token | The authentication token is a 32 character alphanumeric string. You can find it in the Twilio portal near the Account SID. The value is normally hidden but can be revealed by clicking Show. |
| Messaging Service SID | The Messaging Service SID is a 32 character alphanumeric string. You can find it in the Twilio portal. |
| Support delivery reports | Check this if you want delivery reports for your messages. |
| Public IP | Your public IP address. In most cases this is what appears when you search What is my IP in Google. This is used to format a URL where Twilio can send intermediate status updates about message delivery. |
Receiving messages or delivery reports with Twilio
When receiving messages or delivery reports, keep in mind that the Twilio API needs to make a callback to your server.
You need to enable port forwarding from your router to your server. If you are unsure how to do this, contact your system administrator or contact our helpdesk.