Route outgoing messages

Use routing rules to define general rules for outgoing messages that do not specify a channel ID. Routing rules are evaluated in order. The first matching rule determines the channel ID.

Find an introduction to routing strategies here. Routing uses SQL conditions. Find an introduction to SQL conditions here.

To see the routing rules:

1. Launch the Auron Omni Manager application from the Start menu.
2. Open the Configuration folder and click Routing.

Auron Omni Manager – Routing rules

In this window you can enable, disable, or edit routing rules. To add a routing rule click New Route.

Auron Omni processes routing rules in order. Click Edit Routing Order to change the routing order.

Edit routing rule

Each routing rule is based on a condition, which is a SQL expression, and a target channel. If the condition matches, the message is routed to the target channel.

The first routing rule that matches determines the channel for a message. Change the routing order by clicking Edit Routing Order in the routing view.

Auron Omni Manager – Edit routing order

Messages that do not match any routing rule are sent round robin to any channel that can handle the outgoing message type.