Web Messenger

The Web Messenger adds a web interface to Auron Omni. It is an easy way to send and receive messages through Auron Omni channels using your browser.

You can set up the Web Messenger from the Configuration Wizard. Find instructions on this here. It is no problem if you have already run the Configuration Wizard without enabling the Web Messenger. You can just start it again and leave all other settings as they are.

The Web Messenger relies on IIS (Internet Information Services) together with the .NET Core Hosting Bundle. The Configuration Wizard prepares an initial IIS setup, but you are free to update it afterwards.

Jump to more information on how to set up IIS for the Web Messenger.

Jump to a description of how to secure the Web Messenger.

Using the Web Messenger

Auron Omni – Web Messenger

The Web Messenger is intended to be an easy web interface to use from anywhere in the office to interact with customers or clients directly.

By default it shows all messages from all senders and all channels. Use the filter icon to only show your communication with one specific sender. Use the paperclip icon to add attachments when sending an email or media files when sending an RCS or WhatsApp message.

Web messenger – Balloon menu

Each message balloon has a menu with message options such as forward, reply, filter, and information. Clicking the information icon shows general information about the message and its processing status.

Web messenger – Balloon details

This shows some of the message properties as well as the full message trace.

All of these messages are sent through Auron Omni so you can always find the full information by starting the Auron Omni Manager and clicking on the message in the message view.

Set up IIS and .NET Core Hosting

Set up IIS from the Server Manager

To set up IIS on a Windows Server installation you need to open Server Manager and click Add roles and features.

Next continue to the Server Roles page and select Web Server (IIS). This opens a dialog that asks if the management tools should be included. Click Add Features. Then click Next until you can click Install.

IIS is now ready. The next step is to set up the .NET Core Hosting Bundle.

First download the .NET Core Hosting Bundle here.

.NET Hosting Bundle setup

This setup completes automatically after clicking Install.

Securing the Web Messenger

This example shows how to secure the Web Messenger with a self signed certificate. For most applications where the Web Messenger is only used on the company intranet this is enough. To secure the Web Messenger with a more universally trusted certificate we recommend using Let’s Encrypt together with a configuration tool such as win-acme.

To start, open IIS Manager. Click your server name and then click Server Certificates.

Set up IIS – Server certificates

Create a self signed certificate as shown in the screenshot below.

Set up IIS – Create self signed certificate

After creating the certificate assign it to your website.

Set up IIS – Assign certificate in binding

To assign the certificate, first click your website in the left tree view. Next click Bindings in the right panel. This opens the Site Bindings dialog. In the Site Bindings dialog click Add to add a new binding.

The new binding should have type HTTPS. The default port is 443, but you can use any port that fits your setup. Select the self signed certificate in the dialog and click OK. After that you can remove the existing HTTP binding.

That is it. You have now secured the Web Messenger application.

Web Messenger – Secure connection

With port 443 you do not need to specify a port in the browser when connecting to the site. However, since the certificate is always for a specific host, you need to connect to the Web Messenger using the host name of your PC.