What’s the best way to troubleshoot GSM problems?

If you are having GSM troubles there are a few things to try.

Start with the absolute basics:

• Make sure the GSM modem is powered on and connected to Auron Omni.
• Verify that the SIM card is inserted and that the correct PIN is configured in Auron Omni.

If the above is correct, open the Auron Omni Manager and go to the GSM channel diagnostics page.

Start Auron Omni Manager. Click on Channels. Edit the channel properties of your GSM channel. Click on Tools.

GSM Channel – Tools page

Here you can verify a few more things:

• Make sure your signal strength is in the green.
• Make sure you have enough SMS credits remaining.

You can check the signal strength by clicking Check signal. You can improve the signal strength by placing the GSM modem outside of the server room, preferably next to a window.

To check SMS credits, connect to the GSM modem and use USSD commands to retrieve your current balance information. Unfortunately the exact USSD command is different for each provider. Most providers document this on their website.