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Infobip SMS, WhatsApp, Viber

Infobip is an omnichannel communication platform. They support sending and receiving SMS, Viber as well as WhatsApp.

Its easy to use the SMS Server to integrate with Infobip by using the following steps.

  1. Open the channel view and click on ‘Create a new channel’;
  2. Select ‘Infobip’;
  3. Provide your account details and send-type to the channel wizard.

The following Infobip send types are available:

  • SMS
  • Viber
  • Viber + Media
  • WhatsApp
  • WhatsApp + Media

To automatically setup your Infobip integration you’ll need the following information from your Infobip profile:

Property Description
From Address This is the phone number associated with your Twilio account.
Base URL The Base URL from your Infobip account portal home page. This looks like:
Auth Header The ‘Public API  Key’ from your Infobip account portal home page. This is a 69 character alphanumeric key value that looks like this: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Prefix this value with ‘App ‘ in the channel wizard. (‘App xxxxxxxxxxx…’)
Public IP * Your public IP address. In most situations this is what shows up when you type ‘What’s my IP’ in We need this to format a URL where Twilio can send intermediate status reports about message delivery.
Support delivery reports Check this if you want a delivery report for you messages.
Scenario Key ** Every WhatsApp or Viber channel require a different scenario key. Find out more about how to create a scenario key.

* Only in case you want to receive intermediate status reports or delivery reports.
** Only when using WhatsApp or Viber

Receiving messages or delivery reports with Infobip.

When receiving messages or delivery reports please keep in mind that the Infobip API needs to make a callback to your server.

You’ll need to enable port forwarding from your router to your server. If you are unsure about how to do this please contact your system administrator or have them contact our helpdesk.