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Twilio SMS, WhatsApp

Twilio is a US bases cloud communication platform. They support sending and receiving WhatsApp as well as SMS messages.

Its easy to use the SMS Server to integrate with Twilio by using the following steps.

  1. Open the channel view and click on ‘Create a new channel’;
  2. Select ‘Twilio’;
  3. Provide your account details and send-type to the channel wizard.

The following Twilio profiles are available:

  • SMS
  • WhatsApp
  • WhatsApp + Media

In all of these cases the following information is required from your Twilio profile:

Property Description
From Address This is the phone number associated with your Twilio account.
Account SID A long, 34 character, alphanumerical string found in your Twilio account. Looks something like this: ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
Auth Token The authentication token is a 32 character alphanumerical string. You can find it close to the Account SID in the Twilio portal. The actually value is normally hidden but can be shown by clicking ‘Show’.
Support delivery reports Check this if you want a delivery report for you messages.
Public IP Your public IP address. In most situations this is what shows up when you type ‘What’s my IP’ in We need this to format a URL where Twilio can send intermediate status reports about message delivery.


Receiving messages or delivery reports with Twilio.

When receiving messages or delivery reports please keep in mind that the Twilio API needs to make a callback to your server.

You’ll need to enable port forwarding from your router to your server. If you are unsure about how to do this please contact your system administrator or have them contact our helpdesk.